Our negotiators have experience in mediating in conflict situations, these may arise from non-conformance of product, product failure, service issues or a hose of other problems that could arise in any business relationship.
We will mediate and negotiate a settlement that is best for both parties under the circumstances.
Contained in this package is a basic cultural sensitization module that will give you a better understanding of how the conflict could be avoided in the future.
Note: After our negotiators have evaluated the case they will suggest either formal arbitration if this has a better chance of success or will detail a strategy for direct negotiation with the supplier/factory.
The full package contains the following:
- Research into and defining clearly the non-conformance or area of conflict.
- We will also set out clearly what your expected outcome should be and will advise you of what we believe is achievable under the circumstances
- Setting the rules of engagement, who are the contact people and decision makers that must be involved in order to make the discussions required
- Translation of documents and discussions if necessary
- Final outcome and settlement.